Below is some useful information on a variety of services and organisations you can access.
When you’re looking for support, Ask Izzy can help you to find the services you need, now and nearby. It is free and anonymous, and you can search over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.
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Homeless Hotline is a phone information and referral service for people who are experiencing homelessness.
Homeless Hotline can help:
Calls to the Homeless Hotline are free (calls from mobiles are charged at applicable rates).
- Freecall: 1800 474 753
- The service operates 24 hours a day, 7 days a week.
QLD State-wide Tenant Advice & Referral Service (QSTARS)
QSTARS is a free independent advice and referral service for all Queensland renters and can assist you with:
The QSTARS program is managed by Tenants Queensland and delivered in collaboration with partner organisations across Queensland.
Need tenancy advice? Phone the state-wide advice number:
- Phone: 1300 744 263
- Hours: 9am – 5pm,
Monday – Friday
(with extended hours to 7pm Tuesdays and Wednesdays)
Residential Tenancies Authority (RTA)
The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector.
The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.
Did you know that Kids Helpline helps out people until they turn 25? You can give them a call every day of the year, any time of the day. They can help you out with problems or link you to services in your local area.
DVConnect Womensline is a state wide telephone service that offers support and services to women who are experiencing domestic or family violence, the phone line is active 24 hours a day 7 days a week. They offer free, professional and non-judgemental telephone support to you, wherever you live in Queensland.
DVConnect Mensline is a free, confidential telephone, counselling, referral and support service especially set up for men. It is a Queensland wide service that operates between the hours of 9am and midnight, 7 days a week. Mensline Queensland offers professional counselling and information, and acts as a strategic point of referral for Queensland men.
13 HEALTH is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.
Confidential information, counselling and support service. Open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.
Clarence Street is part of the Mater Young Adult Health Centre. Located in South Brisbane, it is a free, confidential service supporting young people to make positive changes to their alcohol and other drug use. Clarence Street aims to support young people to achieve some of their goals around their drug and alcohol use, such as having a break from using, cutting back on use, or quitting.
The Clarence Street programs can help young people through individualised support, brief interventions, relapse prevention planning and alternative drug-free activities. The service also aims to reduce harm associated with drug use by utilising harm reduction strategies that take into account personal goals and choices.
The Aboriginal and Torres Strait Islander Legal Service (ATSILS)
The Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd, is a community-based organisation established to provide professional and culturally competent legal services for Aboriginal and Torres Strait Islander people across Queensland. Our mission is to foster collaborative partnerships with our communities, key government and non-government stakeholders to influence positive change and deliver high quality legal services for our people within or exposed to the justice system.
Legal Aid Qld can help if you:
- are experiencing domestic and family violence.
- have a child protection matter.
- are or might be separating (parenting arrangements, child support, separation, divorce).
- have been charged with an offence.
- have questions about consumer and debt matters (consumer rip-offs, debt, loan payments, house repossession).
- are making an anti-discrimination claim (race, age, gender, sexuality etc.).
The Translating and Interpreting Service (TIS)
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.