Formal Complaints

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What is a formal complaint?
  • Required in writing
  • Addressed to the Manager or Management Committee of NWYAS
  • Time limit on the response time from NWYAS
  • Investigation process – all parties involved spoken to.
  • Requires a formal response from NWYAS
What does it need to include?
  1. What are you not happy about;
  2. What you want to see happen;
  3. How we can contact you.

*Please note, if we don’t get your contact details, we cannot provide our formal response and feedback to your complaint.

Not sure a formal complaint is what you’re after?
Submit a Formal Complaint
If you would like to submit a formal complaint about our service or appeal a decision, there are three ways to submit this:
1. Put it in writing

Addressed to:
CONFIDENTIAL
Manager or Management Committee
PO Box 6307
MITCHELTON QLD 4053

2. Send It By Email

Send it to:
[email protected]
Address it to:
Manager or Management Committee
Subject line:
Complaint/Appeal

3. Fill out a form
Download our complaints form here.
Send it via email and post:

Email:
[email protected]
Address it to:
Manager or Management Committee
Subject line:
Complaint/Appeal

Post:
PO BOX 6307, Mitchelton QLD 4053
Addressed to:
CONFIDENTIAL
Manager or Management Committee

You can read our Complaint Policy and Procedure here.

Office Hours

Monday - Friday
9:00am - 5:00pm

Contact Details

Tel: (07) 3855 5233
Email: [email protected]

Office Location

3/47 Blackwood Street
Mitchelton QLD 4053

Postal Address

PO Box 6307
Mitchelton QLD 4053

What is a formal complaint?
  • Required in writing
  • Addressed to the Manager or the Board
  • Time limit on the response time from NWYAS
  • Investigation process – all parties involved spoken to.
  • Requires a formal response from NWYAS
What does it need to include?
  1. What are you not happy about;
  2. What you want to see happen;
  3. How we can contact you.

*Please note, if we don’t get your contact details, we cannot provide our formal response and feedback to your complaint.

Not sure a formal complaint is what you’re after?
Submit a Formal Complaint
If you would like to submit a formal complaint about our service or appeal a decision, there are three ways to submit this:
1. Put it in writing

Addressed to:
CONFIDENTIAL
Manager or The Board
PO Box 6307
MITCHELTON QLD 4053

2. Send It By Email

Send it to:
[email protected]
Address it to:
Manager or The Board
Subject line:
Complaint/Appeal

3. Fill out a form

Download our complaints form here.
Send it via email and post:

Email:
[email protected]
Address it to:
Manager or Management Committee
Subject line:
Complaint/Appeal

Post:
PO BOX 6307, Mitchelton QLD 4053
Addressed to:
CONFIDENTIAL
Manager or Management Committee

You can read our Complaint Policy and Procedure here.
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