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Leave Us Some Feedback
What is a formal complaint?
- Required in writing
- Addressed to the Manager or Management Committee of NWYAS
- Time limit on the response time from NWYAS
- Investigation process – all parties involved spoken to.
- Requires a formal response from NWYAS
What does it need to include?
- What are you not happy about;
- What you want to see happen;
- How we can contact you.
*Please note, if we don’t get your contact details, we cannot provide our formal response and feedback to your complaint.
Not sure a formal complaint is what you’re after?
Submit a Formal Complaint
If you would like to submit a formal complaint about our service or appeal a decision, there are three ways to submit this:
1. Put it in writing
Addressed to:
CONFIDENTIAL
Manager or Management Committee
PO Box 6307
MITCHELTON QLD 4053
2. Send It By Email
Send it to:
info@nwyas.org.au
Address it to:
Manager or Management Committee
Subject line:
Complaint/Appeal
3. Fill out a form
Download our complaints form here.
Send it via email and post:
Send it via email and post:
Email:
info@nwyas.org.au
Address it to:
Manager or Management Committee
Subject line:
Complaint/Appeal
Post:
PO BOX 6307, Mitchelton QLD 4053
Addressed to:
CONFIDENTIAL
Manager or Management Committee
Office Hours
Monday - Friday
9:00am - 5:00pm
Contact Details
Tel: (07) 3855 5233
Email: info@nwyas.org.au
Office Location
3/47 Blackwood Street
Mitchelton QLD 4053
Postal Address
PO Box 6307
Mitchelton QLD 4053
What is a formal complaint?
- Required in writing
- Addressed to the Manager or the Board
- Time limit on the response time from NWYAS
- Investigation process – all parties involved spoken to.
- Requires a formal response from NWYAS
What does it need to include?
- What are you not happy about;
- What you want to see happen;
- How we can contact you.
*Please note, if we don’t get your contact details, we cannot provide our formal response and feedback to your complaint.
Not sure a formal complaint is what you’re after?
Submit a Formal Complaint
If you would like to submit a formal complaint about our service or appeal a decision, there are three ways to submit this:
1. Put it in writing
Addressed to:
CONFIDENTIAL
Manager or The Board
PO Box 6307
MITCHELTON QLD 4053
2. Send It By Email
Send it to:
info@nwyas.org.au
Address it to:
Manager or The Board
Subject line:
Complaint/Appeal
3. Fill out a form
Download our complaints form here.
Send it via email and post:
Email:
info@nwyas.org.au
Address it to:
Manager or Management Committee
Subject line:
Complaint/Appeal
Post:
PO BOX 6307, Mitchelton QLD 4053
Addressed to:
CONFIDENTIAL
Manager or Management Committee