Links/Resources

nwyas housing info reference card

Homeless Hotline

Homeless Hotline is a phone information and referral service for people who are experiencing homelessness.

Homeless Hotline can help:

  • single people aged over 16
  • mothers with children
  • fathers with children
  • families
  • couples
  • Those experiencing homelessness or at risk of homelessness.

Calls to the Homeless Hotline are free (calls from mobiles are charged at applicable rates).

  • Freecall: 1800 474 753
  • The service operates 24 hours a day, 7 days a week.

QLD State-wide Tenant Advice & Referral Service (QSTARS)

QSTARS is a free independent advice and referral service for all Queensland renters and can assist you with:

  • Advice and assistance to understand your tenancy rights and responsibilities
  • Support to resolve your tenancy issue
  • Advocacy support to talk to your lessor or agent
  • Help to write a letter or fill in tenancy forms
  • Help to attend or prepare for a QCAT tenancy tribunal hearing
  • Referral to other services if needed

The QSTARS program is managed by Tenants Queensland and delivered in collaboration with partner organisations across Queensland.

Need tenancy advice? Phone the state-wide advice number:

  • Phone: 1300 744 263
  • Hours: 9am – 5pm Monday – Friday
    (with extended hours to 7pm Tuesdays and Wednesdays)

Tenants Queensland is a state-wide community and legal service established in 1986. Our QSTARS partners are; Community Plus, Enhance Care, The Hervey Bay Neighbourhood Centre, Ipswich Regional Advocacy Service, Mackay Region Community Legal Centre, Suncoast Community Legal Service and The Advocacy and Support Centre.

Rent Connect

Rent Connect helps Queenslanders to find, secure and sustain a tenancy in the private rental market.

Our Rent Connect officers work with people to identify what type of assistance they may need.

Rent Connect can:

  • advise how to find a rental home
  • help people to understand the rental application process
  • help prepare a rental application
  • Assist capable tenants to overcome short-term tenancy problems and strengthen their skills to maintain their private rental home.

Rent Connect officers may also put people in contact with local real estate agents and providers of community services.

For details of Housing Services offices which provide Rent Connect services or general information about renting, please call the number below.

Phone: 1300 880 882.

Brisbane Homelessness Service Centre (BHSC)

BHSC provides essential services to individuals and families experiencing homelessness through a partnership of co-located and visiting agencies.

Services include:

  • information and support to access crisis accommodation and long-term housing, or to prevent homelessness
  • proactive outreach to people in public space who are intoxicated or sleeping rough and vulnerable
  • primary health care, personal care and domestic support
  • opportunities for employment and to participate in recreational and sporting activities
  • proactive support to people with a disability, and to families who are at risk of homelessness, to maintain their housing and create a home.

Phone: (07) 3036 4444

Location: 62 Peel Street, South Brisbane, Queensland 4101

Web: http://www.bhsc.net.au/

Housing and Homelessness Services – Bond Loan and Rental Grants

Bond Loans assist clients on low incomes who cannot afford to pay the full rental bond to obtain accommodation in the private rental market. The Department of Housing and Public Works provides an interest-free loan for the rental bond on a property up to a maximum value of four weeks rent for the accommodation. The Bond Loan has to be repaid.

The Rental Grant program helps clients who are exiting a hospital or health facility, correctional facility, other approved centre, Child Protection Service, Community Rent Scheme property or who are fleeing domestic / family violence or who are homeless or at risk of homelessness to move into private rental accommodation.

Click here for more information: https://www.qld.gov.au/housing/renting/bond-loan

Commission for Children and Young People and Child Guardian (CCYPCG)

CCYPCG is an organisation which promotes and protects the rights, interests and wellbeing of all Queenslanders under 18.

The Commission is independent, and its decisions are not influenced by any Government department or other agency.

Web: https://www.qfcc.qld.gov.au/contact-us

Residential Tenancies Authority (RTA)

The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector.

The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.

Click here to find out more: http://www.rta.qld.gov.au/

Or call the client contact centre on: 1300 366 311

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