Each year NWYAS Inc. conducts service user feedback surveys, this year we engaged the services of Amovita Consulting to develop, implement and report on the feedback from 21 current clients and 29 exited clients of NWYAS through a fully confidential telephone survey.
The report below details the results of this year’s client survey:
The following professional ethics have been incorporated into the methodology framework and in the development of this report.
- Confidentiality was maintained throughout discussions with all participants who were surveyed
- Respect was given to the participants with regard to their rights, cultural identity and beliefs
- The consultant ensured that the participants information was reflected accurately in the interview and report process
- The privacy of all participants was maintained during the project and in the development of this report
- Any party involved in the survey process carried out their tasks with professionalism and integrity
- All processes and methodologies have been clearly documented